FAQs
Booking & Payments
How can I book a premium ticket or hospitality package with Wyldecrest Events?
You can explore and book packages directly through our website, your login or with our dedicated sales team. If you need assistance, our customer service team is happy to help guide you through the booking process.
What payment methods do you accept?
We accept all major credit and debit cards, as well as payments through Google Pay and Apple Pay. For all bookings, bank transfers are available.
What does my order status mean?
Your order status will be one of the following:
Pending – Your booking has been initiated but not yet confirmed.
Confirmed – Your order has been received and confirmed, but your tickets have not been sent yet.
Complete – Your payment has been processed, your tickets have been delivered, and your order has been fulfilled.
Cancelled – Your booking has been cancelled and will not be processed.
Tickets and Access
How will I receive my tickets?
Ticket delivery varies by event. Some events offer mobile tickets, app tickets or e-tickets which will be emailed to you, while others may require physical tickets, which will be posted to your address. The ticket type will be confirmed during the booking process.
Do I need to print my e-tickets?
Most events accept e-tickets displayed on a mobile device, but we recommend checking the specific event details to confirm.
Hospitality Packages
What is included in a hospitality package?
Our hospitality packages typically include premium seating, gourmet dining, complimentary beverages, and exclusive access to hospitality areas. Each package varies depending on the event, so please check the event details for full inclusions.
Are private suites available?
Yes, for certain events we offer private suites or exclusive VIP areas for a more personalized experience. Please contact our team to check availability.
Dietary Requirements
Can you cater to special dietary requirements?
Yes, we can accommodate most dietary requirements, including vegetarian, vegan, gluten-free, and halal meals. Please inform us of any dietary needs at least six weeks before the event.
Dress Code and Parking
What is the dress code for Wyldecrest Events?
The dress code varies depending on the event. Most hospitality areas require smart casual attire, meaning no ripped jeans, sports jerseys, or flip-flops. Some premium events may have a stricter dress code, which will be specified in your event information.
Is parking included in my package?
Parking is not typically included but may be available as an additional option for certain events. Please check the event details or contact us to inquire about parking availability.
Customer Support
How can I contact Wyldecrest Events for assistance?
Our customer service team is available via email and phone to assist with any inquiries. Contact details can be found on our website.
If you have any further questions, please visit our website or get in touch with our team. We look forward to hosting you at your next unforgettable event!
